Privacy Policy

Our Commitment to Privacy

Protecting your privacy is important to us and we recognize that your personal information must be used responsibly. Our privacy policy ("Privacy Policy") informs you of the information that RENOUN, LLC (RENOUN) and its affiliates gathers in relation to the operation of its website, how the information is used and how you can access and modify collected information.

Please note that this Privacy Policy applies only to information collected from you by RENOUN via our website. This Privacy Policy does not apply to third party websites, and RENOUN is not responsible for the content of such third party websites or the privacy practices of such third parties.

What and Why Information is Collected?

You can access some areas of our website without submitting any personal information. RENOUN collects personal information only if you choose to complete the online forms to contact us, complete a profile, participate in a contest, provide feedback or request information. The personal information that RENOUN collects through these sections of our website includes your name, username, password, email address, postal address, phone number, credit card number and any other personal information that you choose to include in your profile. RENOUN may also collect certain non personal information in relation to the operation of our website, including IP addresses, browser or operating system information, data on advertisements or links on which you click, and the websites that you visit before and/or after you visit our website. We do not sell or share personal information to any third party outside RENOUN. The purpose of the collected information is to track your visit on our website. This information helps us to improve our website, respond to your requests and customize your shopping experience.

Protection of Children's Personal Information

RENOUN is concerned about protecting the safety and privacy of children. We do not knowingly or specifically request or collect personal information from or about children and do not market specifically to children.

Disclosure & Protection of Your Information

RENOUN may disclose your personal information to third party partners hired to provide services on our behalf, including support services, website services, delivering materials, answering customer questions. RENOUN will only provide those third party partners with the personal information they need to deliver the services to us and/or on our behalf.

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, RENOUN uses physical, technological and administrative procedures to attempt to protect the integrity of its Site and the confidentiality of the data collected through the website. Nevertheless, Internet transmissions are never completely private or secure. RENOUN cannot be liable for any breaches of confidentiality due to system failures or unauthorized access by third parties.

Your Acceptance of this Privacy Policy

The use of this website constitutes the user's acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you may not use the website. RENOUN reserves the right, in our discretion, to change, modify, add or remove portions of this Privacy Policy at any time, without prior notice.

Questions or Comments

RENOUN is open to questions and comments about this Privacy Policy. You can reach our customer service representatives at info@renoun.com or at 1 (802) 734-4129, Monday to Friday from 9AM to 5PM Eastern Standard Time.

 

Returns and Exchanges

Retail Purchases

Any item purchased at an independent RENOUN retailer is subject to that store’s return policy. Please check with your local shop for details.

Online Purchases on Renoun.com

If you are not 100% satisfied with your order you are welcome to return or exchange any unaltered, unmounted and unopened items within 30 days of purchase. Any items purchased on this website should not be returned to a retail store.

How to Return an Item*

1 Place the item(s) back in it’s original packaging with all stickers, labels, and accessories.

2 Include a copy of your packing slip inside the box, highlighting the item(s) being returned.

3 Contact our customer service department at 1-(802) 734-4129 or email us to obtain a return authorization number and pre-paid return shipping label.

* Return shipping charges are on us on regular priced products! Once we receive your return we will refund the returned items on the credit card used for the original transaction within 14 business days and send you an email confirmation. The original shipping charges (if applicable) will not be refunded.

 

Shipping and Handling

Orders placed on Renoun.com can be shipped to almost anywhere in the world, however, we cannot deliver to PO boxes and APO addresses.

Orders placed Monday through Thursday will be shipped within 24-48 hours. Orders placed on Friday after 12:00pm EST will ship the following business day.

You will automatically receive UPS tracking information and a copy of your invoice via email once your order has shipped. To check the status of your order, please call us at (802) 734-4129 or email info@renoun.com

Free shipping cannot be combined with any other promotion.

If you have any more questions about your order’s shipping and handling please don’t hesitate to Contact Us.

RENOUN, LLC

266 Main Street

Burlington, VT 05401

United States: +1 (802) 734-4129

 

 

Payment Methods

We accept all major credit and debit cards: Visa, Mastercard and American Express. Your credit card will be charged only upon placement of order. Prices displayed are in US $ on our web site. Applicable sales tax will be charged on total merchandise including shipping and handling fees (if applicable). Orders placed on our site are encrypted using Secure Socket Layer (SSL) technology. We will never ask credit card number by email and do not keep credit card number in our system.

 

 

Terms of Use

RENOUN, LLC and its affiliates ("RENOUN") grant you access to its website on the condition you accept the Terms of Use contained herein.

General

RENOUN commits to provide the most current, accurate and useful information available on its website. However, information on our website may contain typographical errors or inaccuracies and may not be complete or current. Therefore, RENOUN reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. We apologize for any inconvenience.

Use and Restrictions

Our website should only be used in accordance with all applicable laws and with these Terms of Use. You acknowledge and agree that RENOUN, in its sole discretion and without notice or any further obligation to you, may suspend or discontinue your access to our website.

Copyright & Trademark

All materials published on our website, including, but not limited to product descriptions, logos, photographs, images, illustrations, HDT™, Hyper Damping Technology and pricing information (collectively the "Content") are the property of RENOUN and are protected by copyright and intellectual property laws. You shall not use any Content in any form except in accordance with the Terms of Use.